Manage Chaos or Resolve Issues

    Discover how real-time AI is transforming contact centres by guiding agents during live calls, improving customer satisfaction, and delivering measurable ROI. Join this virtual event to see AI in action.

    02 July 2025
    On-Demand
    UK

Speakers

Peter Dorrington
ELN Moderator
Executive Leaders Network

As the host and moderator, Peter is responsible for organising and facilitating the discussion, whilst fostering a collaborative environment where everyone's ideas are heard and respected.

Kalyan Tummala
VP, Product Marketing
Uniphore

Kalyan Tummala is the Vice President of Product Marketing at Uniphore, an enterprise AI startup in the Bay Area. With 13 years of experience in B2B infrastructure and SaaS product marketing, he has successfully launched and scaled products from the ground up at companies like VMware (vSAN) and Qualtrics (Design XM).

Marcin Roth
Cyber Security & Transformation Leader
Currys Plc

Marcin is a Cyber Security & Transformation Leader and Board Advisor ay Currys, and an International Keynote Speaker. With deep expertise in cloud, ESG, and AI, he guides organisations through digital change, offering strategic insight as a technologist, consultant, and mentor.

Shruti Ahuja
Head of BI & Analytics
Virgin Media

Shruti is a Digital Transformation Strategist at Virgin Media with an MBA and deep expertise in data-driven marketing. She specialises in consumer analytics, personalisation, and optimisation strategies that drive measurable impact across B2B and B2C digital journeys.

Who's Attending

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Are Your Agents Equipped To Resolve Real-Time Issues or Manage the Chaos?

In today’s fast-paced, customer-centric world, static scripts and post-call reviews just don’t cut it. Contact Centres must evolve—and the evolution is already underway. This dynamic virtual event reveals how leading enterprises are deploying real-time AI to guide agents during live interactions, helping them resolve issues faster, boost customer satisfaction, and reduce operational friction.

This isn’t a look into the distant future—these are real strategies delivering results right now. From improving first-call resolution with contextual guidance to cutting average handle times while building agent confidence, AI is proving to be a game-changer for customer service operations.

Join us to learn how real-time AI is transforming contact centre performance, enhancing compliance, and driving measurable ROI—without putting your customers on hold.

Key Takeaways:

  • Implement AI at Scale: Learn practical steps to roll out real-time agent guidance across your organization.

  • Boost Productivity & Compliance: See how AI can streamline onboarding, improve adherence, and empower agents in every interaction.

  • Quantify the Impact: Understand how to measure ROI through faster resolutions, reduced handle times, and improved CSAT.

  • See AI in Action: Explore the power of next-best actions, intelligent knowledge retrieval, and automated after-call work.

Good news: This is a virtual event that can be attended from the comfort of your office or home, eliminating the need to travel. By choosing to attend this virtual event, you are contributing to a more sustainable future while still benefiting from valuable industry insights.