Customer-Centric Revolution: CMO Inspired Summit New York 2025
The CMO Inspired Summit New York 2025, themed "Customer-Centric Revolution," is dedicated to exploring how marketing leaders can leverage data-driven insights and emerging technologies to elevate customer experiences. In a landscape where personalization and authenticity are key, this summit provides the tools and strategies to build campaigns that truly connect with audiences and drive brand loyalty.
Join us in New York this November to engage with visionary CMOs, explore the latest trends in digital marketing, and participate in dynamic workshops. Gain actionable insights that will help you lead your brand through the next era of customer engagement and marketing innovation.
Venue Information
1166 Avenue of the Americas sets the stage for corporate hospitality at the highest level, combining a prestigious Midtown address with spaces designed to impress clients and elevate business gatherings. The tower’s modern Gensler-designed lobby and landscaped pocket park create a striking first impression, while expansive floor plates allow for custom layouts that accommodate executive suites, client entertainment spaces, and large-scale meeting areas. With dedicated branding opportunities on the façade, companies can project their identity prominently in one of Manhattan’s most visible corridors.
Agenda
| 08:30 - 09:25 | Event Registration & Breakfast |
09:30 - 10:10 |
Redefining Brand Relevance and Customer Experience for 2026 CMOs face a marketplace where customer expectations evolve faster than ever, and brand differentiation is harder to sustain. This panel brings together senior marketing leaders to explore how brands can remain relevant, deliver exceptional experiences, and prepare for the next wave of disruption. |
| 10:15 - 10:40 | Networking Break & Introductory Meetings |
| 10:45 - 11:10 | The Next Frontier of AI in Marketing AI has shifted from theory to application — but what comes next? This session looks ahead at emerging AI capabilities, from predictive customer insights to autonomous campaign orchestration, and explores how leaders should prepare for the opportunities and challenges of the next five years. |
| 11:15 - 11:40 | Networking Break & Introductory Meetings |
| 11:45 - 12:10 | Loyalty in Flux: Reinventing CRM for the Next Era As customer loyalty models shift, marketing leaders are comparing new ways to earn lasting engagement. This discussion highlights fresh approaches to CRM and loyalty that CMOs are experimenting with today — and where they see the next breakthroughs. |
| 12:15 - 12:40 | Networking Break & Introductory Meetings |
| 12:45 - 13:10 | Is your brand still relevant? From On Running to Liquid Death to Atom Bank, new competitors are seemingly on every corner and scrapping for your customers. To stay relevant brands are responding by adopting social-first strategies. But relevancy isn’t about being seen, it’s about being felt - emotionally, culturally, and contextually. This masterclass, led by Nick Morris, introduces a new relevance playbook for CMOs that positions brand as a commercial lever shaped by people and culture, and unlocked by real-time insight. CMOs will be equipped with a practical framework for staying “inside” their audience’s world rather than merely “knowing” them by translating insight into direction and direction into action. |
| 13:15 - 13:45 | Networking Business Lunch |
| 13:50 - 14:15 | Social Media’s Next Act: Winning in the Era of Shifting Platforms With platforms and formats constantly in flux, marketing leaders are comparing lessons learned and sharing which approaches are proving most resilient — and what they’re watching for next. |
| 14:20 - 14:45 | Networking Break & Introductory Meetings |
| 14:50 - 15:15 | Marketing Teams in Transition: Building the Next Generation of Leaders The demands on marketing teams are changing fast. This workshop explores how leaders can upskill talent, attract and retain top performers, and build future-ready teams that thrive through transformation. |
| 15:20 - 15:30 | Moderator Wrap-Up, Closing Summary, Prize Give-Away & Networking Drinks |