Exploring AI in Workforce Management

    As AI reshapes the landscape of customer interactions and workforce optimisation, this dinner presents an unparalleled opportunity to glean insights from senior contact centre leaders

    11 September 2024
    5:00pm - 9:30pm
    London, UK

Speakers


Host
Executive Leaders Network

Our events bring together 30 senior contact centre leaders from diverse backgrounds and expertise to engage in meaningful conversations with their peers and form lasting relationships. We strive to create an environment where attendees can learn from each other, build their networks, and grow professionally.

Future-Proofing Contact Centres: Exploring AI in Workforce Management

Join us for an exclusive evening dinner dedicated to the pioneers and leaders of the contact centre industry. As the heartbeat of customer interactions, contact centres are evolving rapidly, with Workforce Management (WFM) at the core of this transformation. As artificial intelligence becomes increasingly integrated into WFM, it's essential for industry leaders to come together, share insights, and envision the future. This evening promises rich discussions, expert insights, and a chance to network with peers, all against the backdrop of fine dining and solution dialogues. Dive deep into the role of AI in Workforce Management with our distinguished panel of senior contact centre leaders and chart the course for the future.

Panel Discussion Title: AI-Driven Revolution: Reshaping Workforce Management in Contact Centres

    Talking Points:

    • Blending AI with Human Insight
    • Predictive Analytics and Forecasting
    • Employee Experience in an AI World
    • Ethical Considerations and Bias

    Venue

    The Soho Hotel in London is known for its stylish ambiance and exceptional service. Experience contemporary luxury in the heart of London's vibrant Soho neighbourhood