Virtual Roundtable
October 18, 2022
11:00 - 12:30 - BST
The Hottest Trends in Enterprise Service Management
Let’s take a closer look at how new business initiatives including cloud first, automation and IT staff satisfaction are playing a big part in your journey to ESM.
Overview: In 2022 and beyond, companies of all sizes are focused on innovation – not only by adopting new technologies – but also by rethinking how they’ve traditionally approached delivering goods and services, both to their customers and their own employees. That is why Service management today is all about transforming your business.
But how can you transform when you’re being squeezed from all directions?
Join this live session as we explore the latest trends, challenges and best practices in relation to delivering a modern, intuitive, multi-channel experience for both customers and employees.
Moderator/Host
Executive Leaders Network
This event is hosted and moderated by the Executive Leaders Network (ELN) in collaboration with our partners.
The session will provide insights throughout, offer you the chance to discuss the landscape and challenges with peers/experts and ask questions to the wealth of knowledge and experience in the virtual room.
Dean Clayton - International ESM Product Specialist
Micro Focus
Dean Clayton is a passionate service management specialist who, over the last 20 years, has helped some of the largest global organizations optimize their service management solutions to be more efficient and productive. Dean is passionate about harnessing the power of AI, machine learning and automation to improve service delivery not only within IT but also the wider enterprise.
