Webinar
October 19, 2022
12pm - 1pm - ET
The Future of the Patient Experience
Taking a patient-centric approach to designing, delivering and evaluating healthcare services benefits both patients and providers. Yet, day-to-day challenges of operations, workforce, and finances often lead to less than ideal patient experiences. Leading healthcare providers today understand that transforming the patient experience should be a core business objective and is increasingly a point of competitive advantage across the industry.
Join executives from Cleveland Clinic, KPMG LLP and Microsoft for a discussion about the future of the patient experience. Learn about Cleveland Clinic’s roadmap for transforming their organization and the positive results they are experiencing. Hear how leveraging an ecosystem of technology vendors can support your transformation journey and how the right mobile strategy and platform can change the healthcare provider’s experience in the future.
Key Takeaways:
- How consumer expectations are shaping the future of the patient experience.
- How to best leverage technology to support your transformation journey.
Some or all of the services described herein may not be permissible for KPMG audit clients and their affiliates or related entities.
Moderator/Host
Executive Leaders Network
This event is hosted and moderated by the Executive Leaders Network (ELN) in collaboration with our partners.
Our webinars generally take the form of a fireside chat with limited slides. We record the session for you, and automatically send you a replay link & the slides
Michael Beaty - Principal
KPMG LLP
Michael is a leader in the KPMG Customer and Operations practice, focused on helping clients digitally transform to remove friction from the patient experience across the care continuum and operations environment. He is actively assisting providers to develop customer focused strategies and solutions.
Clifford Goldsmith, MD - US Chief Medical Officer
Microsoft Health and Life Sciences
Dr. Goldsmith is a physician with over 33 years of know-how, envisioning, designing, developing, and selling high-performance solutions for the healthcare industry. He has been with Microsoft for over 18 years and he designs, develops and executes Microsoft’s strategy for the US Healthcare Provider industry.
Matthew Kull - Chief Information Officer
Cleveland Clinic
Matthew Kull is the enterprise Chief Information Officer at Cleveland Clinic, a global medical system that includes a main campus, 10 regional hospitals, 18 family health centers, and facilities in Florida, Nevada, Toronto, Abu Dhabi and London. He manages all aspects of the Clinic’s enterprise technology.