Delivering Customer Experience with Artificial Intelligence and How Human Touch Matters
A fascinating webinar focusing on the use of AI to deliver outstanding customer and call centre experiences!
Reducing cost of customer support while improving the overall customer experience has long been the holy grail for businesses – and it has really come to a head recently with a dangerous cocktail of 2 elements - tough economic times putting the spotlight on cost reduction combined with the mega hype of how gen AI is going to reduce and in some people’s minds, eliminate, the need for contact centres and the humans that work in them.
Key Takeaways:
- The influence of AI on CXM operations, headcount, use cases and supporting agents.
- Human impact, skills, complexity and engagement.
- The business problems smart organisations are looking to solve.
- Combinations of technologies complementing human interaction in the customer lifecycle.
- Partnerships – leveraging process knowledge and broad partner ecosystems.
Good news: This is a virtual event that can be attended from the comfort of your office/home, eliminating the need to travel. By choosing to attend this virtual event, you are contributing to a more sustainable future while still benefiting from valuable industry insights.