Do Your AI Tools Know About Each Other?

    Join this practical webinar exploring how retailers can build connected AI across commerce and content. Learn how a shared intelligence layer and composable architecture create consistent, brand-aligned customer experiences.

    20 August 2026
    3pm - 4pm CEST
    UK, Europe & US

Speakers

Jani Maljanen
Head of Engineering, Nordics
Vaimo

With 15+ years in software engineering across digital commerce and content, Jani helps companies navigate complex technology landscapes and the growing impact of AI. His work spans engineering leadership, architecture, and delivery, with a focus on scalable technology platforms that create business value.

Giuseppe Sessa
Global Consulting Director, Data Insight and Activation
Vaimo

With 30+ years in data and analytics, Giuseppe has seen the field evolve from data warehousing to AI-driven solutions. As Consulting Director of Data and AI at Vaimo, he helps clients build the right data foundations and use AI to create personalized customer experiences and measurable business value.

Masterclass: Your AI Tools Are Live. They Just Don’t Know About Each Other.

AI is rapidly becoming embedded across retail and e-commerce operations, from customer service and product content to search and site intelligence. Yet many businesses are finding that while AI tools are delivering value individually, they often operate in isolation, creating fragmented experiences and inconsistent outcomes.

Join us for a practical discussion on what it takes to build connected AI across your commerce and content stack. We'll explore the retailer AI ecosystem in practice, examining what your chatbot, RMA platform, product content systems, and site intelligence tools know and what they're missing.

We'll also discuss why composable, API-driven architecture provides the foundation for a shared AI intelligence layer. By giving AI real-time access to product knowledge, brand guidelines, and tone of voice, retailers can create more consistent experiences across content, search, and customer service.

Key Takeaways:

  • The retailer AI stack in practice: Understand what your existing AI-powered tools know today and where knowledge gaps remain.
  • The fragmentation problem: Learn why disconnected AI systems create inconsistent experiences across customer touchpoints.
  • Composable architecture as an enabler: Discover why retailers with modular, API-driven technology stacks are already closer to connected AI than they think.
  • The shared intelligence layer: Explore what AI needs to access in real time to deliver accurate, consistent, and brand-aligned experiences.
  • Creating connected customer experiences: See how a unified intelligence layer can support content, search, and customer service from a single source of truth.

Good news: This is a virtual event that can be attended from the comfort of your office/home, eliminating the need to travel. By choosing to attend this virtual event, you are contributing to a more sustainable future while still benefiting from valuable industry insights.